CareCentrix

Senior Account Manager - Healthcare

Job Locations US-FL-Tampa | Remote
Job ID
2020-10036
Category
Account Management/Client Services

Overview

As the Sr. Account Manager you will manage and lead the day-to-day operational activities for our health plan clients.  You will support and monitor program service delivery for clients working cross-functionally with all CareCentrix operational areas. You will proactively review performance metrics to promote client satisfaction and work to anticipate and exceed clients’ needs/expectations, collaborating with Account Management Leaders.

 

Responsibilities

In this role you will:

  • Provide support to the Account Management team and act as a liaison between the client and CareCentrix operations.
  • Work directly with our Health Plan client to understand, represent and drive client operational requirements throughout the organization.
  • Lead and manage the execution of standard client requirements (i.e. Plan changes).
  • Lead and manage ongoing benefit requirements and maintains the required artifacts.
  • Serve as project lead to ensure project meets internal and external client expectations with respect to quality, budget, delivery timelines and goals.
  • Manage client operational requests/concerns; owns resolution and the development of communication back to the client.
  • Communicate the root cause and resolution path for operational issues that impact the assigned clien
  • Ensure Standard Operating Procedures Compliance – (i.e. Ensure Client Management Tool governance and all client requests are entered/tracked and managed)
  • Travel (in the future) to client site up to 25% 

This is the role for you if:

  • You love problem solving and have a sense of urgency.
  • You like to move fast. You enjoy working through amiguity.
  • You are passionate about healthcare and believe one of the best wasy to do that is by helping improve the quality and access to care in the home.
  • You can roll up your sleeves, dig in, and take ownership.

Qualifications

This is the job for you if:

  • You have a Bachelor's degree (preferred).
  • You have a minimum of 7 years experience in the Healthcare industry in a client facing role.
  • You have knowledge of Post-Acute Care or Clinical Operations.
  • You have the ability to work in a fast paced setting and manage multiple projects.
  • You can work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgency.
  • You are proficient in Microsoft Office.
  • You have some answers but not all of them. You know every healthcare problem is unique and approach problems with questions not answers.
  • You are fun to work with!  We take our commitment to patients seriously, but we don’t take ourselves seriously.  We are looking for team members who bring joy to the work they do.

 

CareCentrix maintains a drug-free workplace.

 

We are an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law.

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