Responsible for voice services and call center technologies. The scope of duties encompasses the entire life-cycle of these technologies which includes architecture, design, deployment, management, maintenance and support. Responsible for the management of external vendors with regard to voice services and call center technologies and ensures adherence to contractual agreements with regard to the provision of those services. Collaborates extensively with internal Workforce Management and other consumers of voice services and call center technologies to ensure operational efficiency and efficacy.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Candidate will possess excellent communication (verbal/written), organizational, interpersonal and leadership skills. Manage multiple tasks, be detail oriented, be responsive, and demonstrate independent thought and critical thinking.
CareCentrix maintains a drug-free workplace in accordance with Florida’s Drug Free Workplace Law.