Analyzes/recommends Interactive Intelligence voice telecommunications solutions to solve end-user business problems, plans/implements installation of PBX voice telecommunications technology and maintains/supports existing PBX voice telecommunications services/equipment at company sites. Recommends new advanced voice telecommunications solutions to enhance cost optimization/productivity and participates in the formulation of strategies/standards for voice telecommunication technology to be implemented at the field level. Provides support for quick resolution of complex voice communications service outages. Works under general supervision.
Associate's Degree in a telecommunications related discipline or the equivalent plus a minimum of 5 years corporate telecommunications experience generally required. Thorough knowledge of telecommunications technologies including voice networking and troubleshooting/problem resolution technologies required. Must have Interactive Intelligence voice experience (2016 or higher preferred). General knowledge of asset management databases, vendor liaison and network capacity planning required. Effective organization, project management and oral/written communication skills also required.
CareCentrix maintains a drug-free workplace in accordance with Florida’s Drug Free Workplace Law.