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Senior Architect - BT Infrastructure (Telephony)

Senior Architect - BT Infrastructure (Telephony)

Job ID 
2017-4367
Job Locations 
US-Remote
Category 
Information Technology

More information about this job

Overview

Analyzes/recommends Interactive Intelligence voice telecommunications solutions to solve end-user business problems, plans/implements installation of PBX voice telecommunications technology and maintains/supports existing PBX voice telecommunications services/equipment at company sites.  Recommends new advanced voice telecommunications solutions to enhance cost optimization/productivity and participates in the formulation of strategies/standards for voice telecommunication technology to be implemented at the field level.  Provides support for quick resolution of complex voice communications service outages. Works under general supervision.

Responsibilities

  • Analyzes/prepares detailed proposals for voice telecommunications technology for management's approval using the personal computer and other electronic transmission facilities.
  • Determines end-user's voice communications requirements and business operational needs, researches available technology solutions and recommends telecommunications solutions to support complex business problems.
  • Coordinates the ordering/installation of telephone voice/facsimile circuits and 800 number services for assigned field locations in the most cost effective manner. Coordinates telephone equipment changes including additions, deletions and moving of equipment.
  • Develops, plans and implements project work plans, arranges for necessary resources, monitors progress and resolves problems to ensure that deadlines are met.
  • Develops service outage and recovery strategies to provide field locations with detailed troubleshooting processes, escalation procedures and status notification in conjunction with Manager - Voice Services. Evaluates process and makes recommendations for improvement as necessary.
  • Works with management to formulate and continually modify, as needed, long-term voice telecommunications strategies/standards.
  • Provides back-up customer support to large company field locations. Troubleshoots/resolves complex voice communications problems.  Works with communications vendors to isolate the cause of a communications outage and to restore service in a timely manner.  Provides regular status updates to necessary site contacts/management on service restoration process/timeline.
  • Maintains detailed asset records of telecommunications equipment/services provided by vendors to assigned locations.
  • Evaluates new voice communications technologies and analyzes the feasibility of proposed new applications using this technology.
  • Evaluates user training needs and recommends training programs. Provides hands-on training to users and, as assigned, conducts classroom training.
  • Adheres to and participates in Company’s mandatory HIPAA privacy program / practices and Business Ethics and Compliance programs / practices.

 

Qualifications

Associate's Degree in a telecommunications related discipline or the equivalent plus a minimum of 5 years corporate telecommunications experience generally required.  Thorough knowledge of telecommunications technologies including voice networking and troubleshooting/problem resolution technologies required.  Must have Interactive Intelligence voice experience (2016 or higher preferred). General knowledge of asset management databases, vendor liaison and network capacity planning required.  Effective organization, project management and oral/written communication skills also required.

 

CareCentrix maintains a drug-free workplace in accordance with Florida’s Drug Free Workplace Law.