Senior Business Analyst - Product and Client Reporting

US-Remote | US-CT-Hartford | US-FL-Tampa
Job ID
Product Development


The Senior Business Analyst is responsible for identifying, documenting, and communicating system and process changes necessary to improve system and operational performance as part of Product and Client Reporting initiatives. The Senior Business Analyst collaborates with all levels of the organization to understand systems and operating functions, evaluate issues, identify solution options, define scope, and capture detailed requirements to facilitate the delivery of product and client reporting that is compliant with CareCentrix reporting standards and meets business reporting needs. Creativity, strong problem solving, business process engineering, planning, time management, and strong reporting and data analysis skills are required.



• Key contributor to the research and resolution of reporting issues, breaks/fixes and minor enhancements.

• Responsible for eliciting, understanding, and documenting detailed, complete and accurate business and functional requirements in the approved formats using the tools and methodologies provided by the department.

• Participate in all project related meetings including the project kick-off meetings, high level report design meetings, JAD sessions, requirements gathering sessions, working sessions, status update meetings as necessary and as deemed appropriate for any given project.

• Responsible for getting the requirements approved by all relevant stakeholders including but not limited to: team leadership, project manager, project sponsor, subject matter expert(s),business owner(s), and anyone else identified as an approver for the project or change.

• Responsible for coordinating and facilitating requirements hand-offs to development, quality assurance and business user teams to enable these teams to continue the development process.

• Responsible for providing detailed, accurate and timely updates on current activities to all stakeholders including but not limited to: Team leadership, project management, project sponsor, subject matter expert(s), business owner(s), and anyone else identified as an approver for the project or change.

• Responsible for supporting the quality assurance and business user teams in testing system changes either as part of a project or in support of other non-project work including production issues, break/fixes and minor enhancements.

• Responsible for gaining approval of change request documents by all relevant stakeholders and holding the necessary reviews needed to gain such approvals.

• Responsible for all documentation, planning and coordination needed to fulfill the Client and Product reporting change management and governance processes.

• Acts as a subject matter expert in certain systems, processes and functions of the organization and applies the subject matter expertise to solve issues impacting business partner performance on various work types.

• Provide support and direction to other members of Client and Product reporting team to assist in developing functional knowledge in areas of expertise.

• Partnering with designated business partner groups to improve performance through process improvements, system enhancements (major/minor) and training.

• Actively participates in and provides ideas on improving overall team performance through sharing best practices, discussing and implementing process improvements and continuously working to improve efficiency



• Bachelor’s Degree in Management of Information Systems, Software Engineering, Computer Science or Operations Management or an equivalent degree; commensurate experience in field may substitute educational requirements. Master’s Degree preferred but not required.
• Minimum of 5 years and 3 years of experience in Healthcare payer and/or provider organizations.
• Data-driven, analytical with strong problem solving skills
• Excellent communication skills; both verbally and written
• Ability to communicate with all levels of the organization across all departments
• Strong focus on process, process improvement, and quality
• Technical skillset to include database design and analysis; reporting and analytics
• Experience with, or use of, an iterative, agile and/or waterfall approach to software development
• Proficient with MS Office suite including intermediate to advanced skills in Excel, Visio, Project, and Access
• Strong working knowledge of SQL, including advanced experience in SQL query building



CareCentrix maintains a drug-free workplace in accordance with Florida’s Drug Free Workplace Law.


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