Director - Implementations

Job Locations US-CT-Hartford | US
Job ID


This position provides overall direction and project management for multi-product implementations. The Implementations Director functions as the strategic leader between the client and CareCentrix implementation teams to ensure a smooth and coordinated deployment. This position must have superior project management, communication and time management skills and must be comfortable leading initiatives and functioning in a fast-paced environment. The Implementations Director must possess a high-level knowledge of all CareCentrix products and systems (functional and technical), interdependencies and implementation requirements. The Implementations Director understands CareCentrix internal operations and is a proven leader. He/she must demonstrate independent work skills, effective management and leadership skills, a strong work ethic and the ability to communicate clearly and efficiently in both verbal and written communication.




  • Direct and manage multi-product implementation projects from beginning to end including planning through project post-mortem.
  • Define project scope, risks and deliverables that support implementation projects
  • Ensure client business goals are defined and achieved in collaboration with senior management and stakeholders
  • Create and management of project plans with internal and client implementation team
  • Plan and schedule project timelines and milestones
  • Maintain and update implementation project plan through project lifecycle, report out project status on a weekly basis
  • Identify and manage project dependencies and critical path
  • Effectively communicate and coordinate project expectations to team, clients and leadership stakeholders in a timely and clear fashion
  • Delegate tasks and responsibilities to appropriate personnel
  • Track and report on resource time utilization, project milestones and deliverables
  • Develop and deliver progress reports, proposals, requirements documentation, and presentations
  • Proactively identify and manage changes in project scope, identify potential crises, devise contingency plans and escalate as appropriate
  • Develop and foster internal and external business relationships vital to the success of the project
  • Oversee project post mortems and create a recommendations report in order to identify successful and unsuccessful project elements
  • Develop best practices and tools for project execution and management
  • Manage and mitigate Implementation project risks
  • Candidate will possess excellent communication (verbal/written), organizational and interpersonal skills.
  • Manage multiple tasks, be detail oriented, be responsive, and demonstrate independent thought and critical thinking.
  • Review and adhere to all Company policies and procedures and the Employee Handbook.
  • Document and/or provide input into yearly performance review for project managers.


  • Bachelor’s Degree or minimum 7 years performing and/or managing Client implementation projects
  • Ability to travel as required by project (typically 10% to 20% nationwide)
  • Ability to effectively manage multiple implementation projects and individuals simultaneously
  • Ability to understand and manage client expectations
  • Ability to work closely with all levels of the organization and to elicit cooperation from a wide variety of sources, including upper management, clients and other departments
  • Ability to take ownership of projects assigned with successful delivery
  • Ability to address and resolve all issues utilizing the available resources in a timely and proficient manner
  • Demonstrated ability to react to project adjustments and alterations promptly and efficiently
  • Strong written and verbal communication skills
  • Strong and consistent leadership skills
  • Strong interpersonal skills
  • Persuasive, encouraging, motivating, and friendly personality
  • Physically able to participate in training sessions, presentations, and meetings

CareCentrix maintains a drug-free workplace in accordance with Florida’s Drug Free Workplace Law.


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