CareCentrix

Account Management Analyst

US-CT-Hartford
Job ID
2017-4798
Category
Account Management/Client Services

Overview

As part of the Account Management organization, the Account Management Analyst serves as a critical and active role in supporting operational activities for global client activities.

 

Responsibilities

• Manage client request tracking process to ensure appropriate visibility and accountability for client requests in collaboration with the account management team.   
• Develop and manage project plans and required artifacts for global initiatives.
• Manage and maintain the Account Management Resource SharePoint including standard process documentation used by AMSO and Account Management.
• Manage AMSO projects as assigned.  
• Manage issues log and risk logs for global initiatives
• Maintain and Manage the documentation and process flows for Desk Level Procedures.
• Provides weekly and monthly reporting on Client Management Tool accountability metrics. 
• Manages multiple data sources and maintains complex data worksheets including: data cleansing, mining, sorting, analysis.
• Support global operational needs.

• Other duties and projects as assigned.
 

 

Qualifications

• Bachelor’s degree preferred with experience in the Healthcare industry is strongly preferred.  1-3 years experience in client support.

• Proven ability  to work in a matrix organization
• Skill demonstrating software products ( Microsoft Office, Excel, Word and Power Point)
• General knowledge of data flows Project management  tracking skills
• Strong verbal and written skills
• Team player with interpersonal and collaborative skills 
• Analytical skills; ability to determine global trends and propose solutions 
• Excellent attention to detail

 

CareCentrix maintains a drug-free workplace in accordance with Florida’s Drug Free Workplace Law.

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