• Sr. Trainer

    Job Locations US-AZ-Phoenix
    Job ID
    Training/Learning & Development
  • Overview

    If you are someone who passionate about Training and is driven to provide best in class Training solutions. If you’re excited by the idea of being part of a dynamic healthcare organization that improves patients’ lives by delivering innovative home health solutions, then come join our team of talented Learning and Development professionals.


    As a Senior Trainer, you will facilitate new hire, customer service, systems, business processes, and new initiative training for operational business units. You will work closely with the business to ensure that associates receive effective on-the-job training support.




    • Facilitates training classes for operational business unit associates to ensure that established training objectives are met.
    • Follows up with participants to gauge transfer of learning and continued on-the-job training.
    • Works closely with business unit Leads to ensure that all new hires receive the necessary on-the-job training and transition support to be successful in their roles.
    • Partners with the Learning and Development (L&D) Director and Business Unit Leader to determine and address performance gaps based upon quality indicators, customer feedback, and observations.
    • Acts as Subject Matter Expert for the Instructional Design Team when new initiatives are introduced.
    • Attends meetings and events within the business unit management to stay current with operational changes and supporting business process and technology.
    • Solicits feedback from participants on program content and effectiveness to identify opportunities for improvement.
    • Sets up training room as specified in design.
    • Partners with the Training Administration to support logistics for training sessions (i.e., location, equipment, materials, communication)
    • Keeps up to date on areas of content expertise through ongoing education, review of operations policies and procedures, and regular communication with subject matter experts and CareCentrix management.
    • Assists in completing Training Needs Analysis including Functional Task Analysis at the course level.
    • Assists in creating measurement criteria and systems that allow for measurement of Return on Investment (ROI) at the level required of the program.
    • Assists in completing all design materials, including measure criteria, for classroom and eLearning at the course level.
    • Develops support collateral for classroom and eLearning at the course level.




    Position requires a minimum of two to three years’ experience or knowledge of respective business unit plus two years training experience. Associates' Degree or the equivalent; Bachelor’s Degree preferred. Knowledge of managed home healthcare is essential. Candidate must possess excellent verbal and written skills. Prior experience facilitating training is a plus. Moderate proficiency in Microsoft Word and PowerPoint is required. Knowledge of Utilization Management and URAC standards.



    CareCentrix maintains a drug-free workplace in accordance with Florida’s Drug Free Workplace Law.


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