User Experience (UX) Manager (Remote)

Job Locations US
Job ID
Product Development


The mission of the User Experience (UX) and Value Programs team at CareCentrix is to optimize the value of our products through programs that deliver on the following success measures:

  • Increased operational efficiency and task automation
  • Centralized prioritization of strategy and enhancements for our core business platforms
  • Improved user satisfaction and engagement


  • Responsible for executing upon a portfolio of assigned programs delivering systems and business process improvement to our product operations. This role will act as the enterprise resource for user experience best practice and will be responsible for pursuing a change management approach to cascade those best practices across our business areas through cross-functional leadership and knowledge management tactics
  • Design and implementation of business process and system improvements drive measurable value in our business, in support of our product portfolio
  • Current/future state documentation and analysis based on best practices, with a user-focused lens
  • Definition of program success measures and a plan to measure against them
  • Relationship building across cross-functional leadership with operational, financial, reporting, and business technology partners
  • Acts as enterprise subject matter expert on user experience best practices, providing oversight of internal professional development program to train the business on UX
  • Identify new strategic opportunities to improve user experience and drive business ROI
  • Gather and synthesize insight to drive operational improvement through cross-functional leadership with key business stakeholders

Up to 25%


  • BA/BS degree required. Masters or MBA degree, or equivalent experience, preferred.
  • A minimum of 3 years’ experience in roles in health care and/or user experience is required. Experience in the home health care industry is preferred.
  • Excellent data analysis/ assessment, problem-solving, and communication skills required.


CareCentrix maintains a drug-free workplace in accordance with Florida’s Drug Free Workplace Law.


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