• Director - Operations Effectiveness

    Job Locations US-AZ-Phoenix | US-KS-Overland Park
    Job ID
  • Overview

    This role is responsible for guiding and reinforcing front-line leaders in their efforts to build and sustain a culture that supports the company’s values and enhances performance.  Through direct, one-on-one coaching, as well as programmatic initiatives, the incumbent will work to bolster leadership effectiveness and employee engagement.  Operations performance management is the main focus of the role – coaching skills and organizational behavior management are the strategies to achieve related goals.  Support the Operations Effectiveness team as needed to teach and drive effective management techniques in a growth oriented environment.


    • Supports front-line leadership teams with expertise in performance management and execution of operational strategies, tactics, and resource navigation for solutions that drive organization, team, and leader effectiveness, including behavior management, change management, employee engagement, client and patient experience
    • Guides and directs front-line leader in the areas of Operations’ coaching system, supporting roll out and sustainability of included competencies, technology and processes
    • Implements and sustains Operations’ listening strategy and engagement processes to ensure employee experience goals are aligned with business performance goals
    • Effectively institutes and manages feedback loops to ensure proper contingencies are in place to sustain continuous improvement and effectively deploy resources where needed
    • Work with leadership teams to implement department specific goals, design and champion best practices, work with HR to develop/select tools and resources, and establish measurement plans for organizational and site leadership effectiveness
    • Ensure leadership is implementing programs that reinforce and reward employee contributions to Operations’ success through the entire employee lifecycle from onboarding through exit
    • Partner closely with site leadership teams, HR Business Partner team, and key stakeholders
    • Perform other duties as required or assigned

    Travel Required:  up to 40% 


    • BA/BS in Organization Behavior, HR Management, Industrial/Organizational Psychology or related field.
    • Advanced degree or professional learning and development certification preferred.  
    • 5 years Organizational Effectiveness experience, including 3 years leadership; or any combination of education and experience, which would provide an equivalent background.  
    • Expertise in Organizational Behavior Management.
    • Experience Directing/Leading a center of expertise required.
    • Experience in the use of specific organization efficiency tools such as process/journey mapping, role and organization redesign, continuous improvement, lean manufacturing or Six Sigma
    • Experience in working cross functionally in driving change across work streams in a position that leads, mentors and coaches other leaders.


    CareCentrix maintains a drug-free workplace in accordance with Florida’s Drug Free Workplace Law.


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