• Director - Implementations

    Job Locations Remote | US-CT-Hartford | US-AZ-Phoenix | US-KS-Overland Park
    Job ID
  • Overview

    This position provides overall direction and project management for multi-product implementations. The Implementations Director functions as the strategic leader between the client and CareCentrix implementation teams to ensure a smooth and coordinated deployment. This is an individual contributor role.


    • Direct and manage multi-product implementation projects from beginning to end including planning through project post-mortem.
    • Define project scope, risks and deliverables that support implementation projects
    • Ensure client business goals are defined and achieved in collaboration with senior management and stakeholders
    • Create and management of project plans with internal and client implementation team
    • Plan and schedule project timelines and milestones
    • Maintain and update implementation project plan through project lifecycle, report out project status on a weekly basis
    • Identify and manage project dependencies and critical path
    • Effectively communicate and coordinate project expectations to team, clients and leadership stakeholders in a timely and clear fashion
    • Develop and deliver progress reports, proposals, requirements documentation, and presentations
    • Proactively identify and manage changes in project scope, identify potential crises, devise contingency plans and escalate as appropriate
    • Oversee project post mortems and create a recommendations report in order to identify successful and unsuccessful project elements
    • Manage and mitigate Implementation project risks




    • Bachelor’s Degree or minimum 7 years performing and/or managing Client implementation projects
    • Minimum 7 years in Healthcare Industry
    • Experience in a client facing role
    • Ability to effectively manage multiple implementation projects and individuals simultaneously
    • Ability to understand and manage client expectations
    • Ability to work closely with all levels of the organization and to elicit cooperation from a wide variety of sources, including upper management, clients and other departments
    • Demonstrated ability to react to project adjustments and alterations promptly and efficiently

    CareCentrix maintains a drug-free workplace in accordance with Florida’s Drug Free Workplace Law.


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