CareCentrix

  • Supervisor - Operations - Customer Solutions

    Job Locations US-AZ-Phoenix
    Job ID
    2018-5788
    Category
    Customer Service Center
  • Overview

    This position supervises a team of non-exempt associates within assigned unit in Operations. Monitors performance and productivity of individuals and the team and takes appropriate action to ensure department goals are met including, but not limited to regular scheduled and just-in-time coaching, recommending re-training, performance management and mentoring associates. Manages payer, provider and patient complaint resolution. Consistently identifies areas of opportunity/process improvement within department and recommends solutions as necessary. 

    Responsibilities

    Monitors performance and productivity of individuals and the team and takes appropriate action to ensure department goals are met including, but not limited to regular scheduled and just-in-time coaching, recommending re-training, performance management and mentoring associates.

     

    Manages payer, provider and patient complaint resolution.

     

    Consistently identifies areas of opportunity/process improvement within department and recommends solutions as necessary. 

    Qualifications

    Associate's Degree 
    A minimum of 2 years of experience in operations, preferably in the medical, insurance or healthcare field required.
    Knowledge of Excel, Word and Outlook required. 

     

    CareCentrix maintains a drug-free workplace in accordance with Florida's Drug Free Workplace Law.

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