• Customer Solutions Expert

    Job Locations US-KS-Overland Park
    Job ID
  • Overview

    Do you have the passion to make an impact on people’s lives? Then come join our team! CareCentrix is committed to making the home the center of patient care.  As a  Customer Solutions Expert you make a difference every time you schedule home healthcare services for a patient. You will have full accountability and ownership of cases ensuring patient discharges timely, or if already at home, care begins per the physician's request. Prioritization and organization skills are key to being successful in this role.


    Why Choose a Customer Service role with CareCentrix?

    • Career advancement through internal promotions(We like to promote from within!)
    • Competitive hourly rate plus a monthly incentive bonus opportunity
    • Full range of benefits including tuition reimbursement a 401K savings plan
    • Develop valuable skills and experience in problem-solving and communication
    • Great culture with a sense of community with monthly activities and social events including pizza parties, contests, jersey days, service anniversary celebrations and recognition for “great calls” and good performance.





    • Responsible for timely and thoughtful communication to the referral source, physician, and patient to ensure coordination of services and equipment to meet physician prescribed starts of care and/or discharge dates
    • Requires dynamic ability to prioritize multiple times throughout the day, as well as excellence in time management
    • Demonstrate critical thinking skills and utilize appropriate documentation to ensure URAC core and HUM standards are met



    • Requires a High School Diploma or minimum 1 year related healthcare work experience
    • Medical, Pharmaceutical or billing/coding experience required
    • Must be proficient and comfortable in a computer-based environment with excellent communication and problem solving skills
    • Embracing the values of accountability, consistency and engagement through excellent attendance 
    • Demonstrating outstanding customer service through the ability to care for other
    • Flexibility, adaptability and motivation learn 



    CareCentrix maintains a drug-free workplace in accordance with Florida’s Drug Free Workplace Law.


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