• Clinical Supervisor- Utilization Management

    Job Locations US-CT-Hartford
    Job ID
    Clinical/Utililization Management
  • Overview

    Come join a dynamic, growing team in an innovative, game-changing, healthcare organization. CareCentrix
    is committed to making the home the center of patient care.


    The Clinical Utilization Management Supervisor oversees the team that handles the denial review process for UM Operations.


    • Candidate will possess excellent communication (verbal/written), organizational and interpersonal skills.
    • Manage multiple tasks, be detail oriented, be responsive, and demonstrate independent thought and critical thinking.
    • Effectively supervises UM Elevation activities including but not limited to clinical consultation, elevation of cases for physician review, data collection, analysis, reporting, tracking, monitoring turnaround times, assuring requirements are met, issue resolution, timely letter generation and mailing and audit preparation.
    • Implements and maintains standardized operations processes to ensure compliance with CareCentrix policies, customer requirements, legal requirements and regulatory mandates.
    • Designs and implements strategies and best practices that drive process and performance improvements.
    • Partners with Operations Leadership, Clinical Management, and the Quality Department to support clinical and utilization management goals and objectives.
    • Audits cases to monitor and promote compliance with payer criteria and utilization guidelines, clinical operation policies and CareCentrix policies.
    • Defines and implements quantitative performance measures to establish performance objectives and continuously raise performance standards.
    • Performs interviews as needed to ensure that a high-performing team is recruited and developed to achieve priorities.
    • Complete daily reports.
    • Send daily note to team with assignments and closed report-instructions provided.
    • Assign and Manage Batch denials- instructions provided.
    • Fill in Approval Tracker.
    • Assign urgent cases.
    • Ensure that letters are corrected timely if requested.
    • Manage team questions.
    • Take Supervisor calls if needed.
    • Ensure that all required Education is completed.
    • Approve PTO and timecards.
    • Audit 2 cases per team member per month.
    • Enter Quality Results from Audits into KPI Dashboard.
    • Attends/participates in staff development programs and obtains continuing education as required by company policy and licensing bodies. Interacts with referral sources to facilitate communications, answer questions and resolve problems.
    • Participates in implementing / maintaining operational processes to promote compliance with Company policies, legal requirements and regulatory mandates.
    • Participates in special projects and performs other duties as assigned.


    • Clear and active Registered Nurse/LPN/LVN (based on allowable state practice act) license in any state(s) or jurisdiction in the United States is required.
    • Minimum of 5 years' experience with thorough knowledge of healthcare delivery systems and managed care regulations, utilization management, case management, process improvement, and re-engineering processes, contract terms/stipulations, and government regulations.
    • At least 1 year previous management and leadership experience
    • Competent and Experienced with Utilization Management and Regulatory and Accrediting agency standards.

    CareCentrix maintains a drug-free workplace in accordance with Florida's Drug Free Workplace Law.


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