CareCentrix

  • Supervisor Non-Clinical Operations

    Job Locations US-FL-Tampa | US-AZ-Phoenix
    Job ID
    2018-6533
    Category
    Clinical / Post Acute Care
  • Overview

    The Supervisor of Non-Clinical Operations is responsible for managing a team of non-exempt associates within an assigned unit in Clinical Operations. You will be responsible for monitoring performance and productivity to ensure department goals are met. You will do this by providing regular scheduled and just-in-time coaching, recommendations for re-training, performance management, and will act as a mentor to the associates. You will also manage payer, provider and patient complaint resolution. Consistently identifies areas of opportunity/process improvement within department and recommends solutions as necessary.

    Responsibilities

    • Works with team leads to ensure service level metrics are achieved through regular scheduled and just-in-time coaching (Ulysses methodology).
    • Supports management in driving strategic direction at the lead and staff level.
    • Support leads on escalated interactions, 2nd point of contact. 
    • Works with team leads and staff employees to drive efficient call volume activity and management through communication with the Workforce Management Team and call queue monitoring. 
    • Supports cross-functional process improvement efforts.
    • Keeps abreast of technological and industry developments
    • Processing of all direct reports timecards and ensuring all associates are completed.
    • Reward and recognize associates monthly for performance above and beyond expectations.
    • Perform interviews for new hires and tracking for all requisitions at the lead associate and associate level.
    • Reviews and adheres to all Company policies and procedures and the Employee Handbook.

    Qualifications

    • Associate's Degree 
    • Minimum of 1 year of experience in a lead/supervisory role
    • Demonstrated success in leading others
    • A minimum of 2 years of experience in clinical operations, preferably in the medical, insurance or healthcare field 
    • Knowledge of Excel, Word and Outlook 


    CareCentrix maintains a drug-free workplace in accordance with Florida's Drug Free Workplace Law.

     

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