Manage all call center traffic to ensure compliance with customer service level agreements. Serve as the call traffic and trending analyst for the Regional Service Centers. Provide real time and historical call center data to CareCentrix personnel, working with call center managers and supervisors. Analyze trends within assigned operations, including call volumes, call patterns, staff productivity, and resource allocation. The candidate will use these analysis results to forecast call arrival patterns and create schedules. Adept in staffing to meet business unit goals, client goals, and corporate objectives.
*The shift for this role is Monday-Friday 11:30am to 8:30pm EST. The role is remote, work from home.
CareCentrix maintains a drug-free workplace in accordance with Florida’s Drug Free Workplace Law.
We are an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law.