• Healthcare Customer Service Expert - Staffing

    Job Locations US-KS-Overland Park
    Job ID
    Customer Service Center
  • Overview

    Do you have the passion to make an impact on people’s lives? Then come join our team! CareCentrix is committed to making the home the center of patient care.


    As a Healthcare Customer Service Expert in our Staffing Team, you make a difference every time you schedule home healthcare services for a patient. You will have full accountability and ownership of cases ensuring patient discharges timely, or if already at home, care begins per the physician's request. Prioritization and organization skills are key to being successful in this role.




    • Responsible for timely and thoughtful communication to the referral source, physician, and patient to ensure coordination of services and equipment to meet physician prescribed starts of care and/or discharge dates.
    • Adheres to out-of-network qualification standards when working with Providers outside of the CareCentrix network to ensure pricing is commensurate to CareCentrix client reimbursement.
    • Requires dynamic ability to prioritize multiple times throughout the day, as well as excellence in time management. 
    • Demonstrate critical thinking skills and utilize appropriate documentation to ensure URAC core and HUM standards are met.



    • Requires a High School Diploma or the equivalent. Must have minimum 1 year work experience.

    • Must be proficient and comfortable in a computer-based environment with excellent communication and problem solving skills
    • Embracing the values of accountability, consistency and engagement through excellent attendance 
    • Demonstrating outstanding customer service through the ability to care for other
    • Flexibility, adaptability and motivation learn 


    CareCentrix maintains a drug-free workplace in accordance with Florida’s Drug Free Workplace Law.


    We are an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law.



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