Customer Solutions Expert - Remote Opportunity

Job Locations Remote
Job ID
Customer Service Center


If you have customer service experience and enjoy working in a fast-paced environment, this is a great opportunity for you. CareCentrix is committed to making the home the center of patient care.


We are currently hiring for a Customer Service Expert job for our Service Validation team.  This role will identify the need(s) of the referring source and/or patient by collecting all necessary data relevant to that need; interpret, verify and process that data to determine if patient is eligible; and facilitate the initiation and termination of the care and services provided in a timely manner. Respond to customer issues that may arise during and after order processing. 


CareCentrix is a certified Great Place to Work employer. We offer extensive and competitive compensation and benefits with excellent career opportunities. 


• Works closely with health plans/payers and maintains strong business relationships.
• Provides appropriate issue resolution and/or escalation when needed. Works under moderate supervision, with clinical oversight.

• Accurate and complete data collection from referrals and completion of applicable paperwork. Interpret, verify and accurately enter data into computer to process orders.
• Answers telephone calls in a professional, friendly, helpful manner.
• Ensure patient qualifies for the type and quantity of product(s) ordered, based upon the patient’s insurance and/or SMS contract guidelines.
• Obtain insurance authorization, when necessary.
• Promptly respond to and resolve customer issues.



Requires a High School Diploma or the equivalent. Must have minimum 1 year work experience.

• One year billing, insurance or claims experience preferred.
• Medical terminology, insurance verification or healthcare experience preferred.
• Must be proficient and comfortable in a computer-based environment.
• This position requires excellent communication, customer service and problem solving skills, as well as the ability to effectively interact with all levels of management and highly diverse customers.
• Must have strong organizational skills and be extremely detail-oriented.
• Demonstrates critical thinking and has the ability to analyze data to understand an expected outcome, Must be able to effectively manage and prioritize tasks and thrive in a fast-paced environment.


  • This role requires weekend schedule availability  Sunday (10:30 a.m. to 5:00 p.m.), Monday, Tuesday, and Friday (9:00 a.m. to 6:00p.m.), Saturday (9:00 a.m. to 5:30 p.m.), Off Wednesday and Thursday


CareCentrix maintains a drug-free workplace in accordance with Florida’s Drug Free Workplace Law.


We are an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law.



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