Director - Quality Assurance & Automation (REMOTE)

Job Locations Remote
Job ID


The Director of QA and Automation will have responsibility for all aspects of Quality Assurance and Automation.  As the Director, you will design the approach and direct the ongoing activities to ensure that the product delivered is of the highest quality.  You will be responsible for testing procedures, establishing and publishing KPIs, leading/coaching team members and timely delivery of quality software for our clients. 


This position will be responsible for providing coaching and guidance to geographically distributed QA team members. He/she will partner with other BT leaders supporting project delivery, fostering productive relationships with business and BPO leaders, and insuring technical delivery meets stakeholder expectations. You will focus on improving quality, efficiency, and effectiveness across the organization. This individual must be a change agent who has a combination of strong management, leadership and technical skills and competencies.



  • Serves as the overall Quality Assurance and Automation Leader providing direction, goals and vision to Business Technology and Business partners across the company.
  • Drives continuous improvement of QA automation, process, KPIs, and stakeholder satisfaction.
  • Insure technology solutions delivered by BT align to architectural principles, security standards, and performance guidelines.
  • High energy, positive, hands-on leader with ability to develop and guide highly functioning and collaborative teams that regularly and successfully meet tight time, quality and budget goals/deadlines
  • Facilitates alignment and integration of QA function with BT technical teams and business partners.
  • Identifies opportunities to leverage software quality assurance best practices and lessons learned in efforts to continuously improve project execution.
  • Directs the development and maintenance of QA dashboards, metrics, and reporting.
  • Collaborates with key stakeholders to simplify, streamline, and optimize QA documentation and processes.
  • Coaches and mentors team members to insure ongoing development, engagement, and achievement of performance expectations.
  • Partners with peers across the BT Leadership team to build strong connections across all BT functions.
  • Participates in special projects and performs other duties as assigned.


  • Bachelor’s Degree in Computer Science or equivalent plus a minimum of 10 years’ experience in technology delivery
  • 5 years' experience leading and managing a complex software Quality Assurance program with hands-on experience in driving design, development and implementation of  the quality strategy
  • Proficient with extrapolating the business value of existing and emerging technologies
  • Ability to lead, build and develop high performing teams
  • Familiarity with various software QA processes and test capabilities, including:
    • REST API testing
    • Web regression testing
    • Load testing
    • Security vulnerability testing
    • QA automation
    • Batch transaction process testing
    • Data masking
    • Test environment management
  • Data-driven, analytical with strong problem solving skills
  • Detail oriented
  • Excellent communication skills; both verbally and written
  • Ability to communicate with all levels of the organization across all departments
  • Strong focus on process, process improvement and quality
  • Ability to collaborate and form partnerships with business and technology colleagues
  • Familiarity with project delivery with variety of SDLC methodologies including agile and/or waterfall 

*This role can be worked remote from home.


We are an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law.



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