Job Listings

This position supervises a team of non-exempt associates within assigned unit in Operations. Monitors performance and productivity of individuals and the team and takes appropriate action to ensure department goals are met including, but not limited to regular scheduled and just-in-time coaching, recommending re-training, performance management and mentoring associates. Manages payer, provider and patient complaint resolution. Consistently identifies areas of opportunity/process improvement within department and recommends solutions as necessary.  

In this role, you will work closely with the Provider Network Contract Management team and analyze / uncover critical performance trends that drive department and company performance.  You will assess market and business trends to identify opportunities and risks in the provider network and work with large data sets to make recommendations that help drive business decisions. 

  As a Healthcare Customer Service Expert, you have the opportunity to be the first point of contact for patients needing home healthcare services. You will be responsible for receiving and responding to incoming calls from providers, referral sources and potential patients by collecting and entering clinical and demographic information into our CareCentrix portal. Typical phone calls range from interactions with customers who need basic information, to assisting those with more complex requests. The more challenging calls can be the most rewarding because you know you are making a difference to a customer or patient that needs your help.   Hiring for multiple positions with a start date of Wednesday, July 5th. 

The PAC Nurse is a telephonic position responsible for managing the length of stay (LOS) for Long Term Acute Hospital (LTACH), Skilled Nursing Facility (SNF), and Institutional Rehab Facility (IRF) for their assigned post-acute care facilities through collaboration PAC Nurse will also collaborate with key facility personnel as well as with CareCentrix internal Medical Directors, Market Engagement Directors and Nurse Managers to develop and maintain a timely discharge plan.

The Customer Advocacy Specialist incumbent serves as a critical subject matter expert (SME) role in driving resolution for internal or external issues or complaints. He or she will be able to de-escalate and resolve issues with a high level of independence. This role assists the Supervisor/Manager with coaching, on-the-job training, monitoring work, mentoring new associates and driving results. This position may also serve as a back-up in production. Candidate to work \cross-functionally to identify areas of opportunity/performance improvement and recommend solutions.

The Manager of Instructional Design will be accountable for the strategy and execution of the Instructional Design Work Stream of the Learning & Development Team.  This includes, but is not limited to, managing existing processes in addition to process improvement and creating standards of quality and measures of success. Leads a team of Instructional Designers allocated to support the strategic and tactical initiatives for their assigned client group that drive to successful outcomes to CareCentrix as a whole.  Portfolio management for the team includes the needs analysis, design, development, implementation, and evaluation of all training initiatives that drive operational and service excellence.  Develops and maintains positive working relationships with assigned business areas to provide the necessary learning solutions and measureable outcome for each project.  Leverages resources to meet and exceed cost, schedule, and quality as defined by the service level agreement of each project.   

Be part of something bigger—make an impact in a growing organization! CareCentrix is committed to making the home the center of patient care.   Clinical Reviewers are responsible for the Utilization Management and review of clinical information for service requests received and to render a medical necessity approval or recommended denial to the Medical Director. As part of this process, you will evaluate information concerning patient care and match those needs with available care options, consistent with CareCentrix guidelines and specific plan payer criteria.

Is your passion all about protecting sensitive information in challenging environments? Do you thrive on being a step ahead of the current information security technologies? If so, you might be the candidate CareCentrix is looking for!   As a Senior Security Engineer, you will impact the CareCentrix Business Technology strategy and implementation by participating in information security solutions end-to-end, from selection through implementation and validation. You will be responsible for leading the design, implementation and maintenance of Business Technology’s Security solutions.   Candidates must have strong technical skills, a proven history of increasing responsibility in Information Security, the ability to work in a team environment, and a passion for mentoring and teaching about InfoSec.

This position supervises a team of non-exempt associates within assigned unit in Operations. Monitors performance and productivity of individuals and the team and takes appropriate action to ensure department goals are met including, but not limited to regular scheduled and just-in-time coaching, recommending re-training, performance management and mentoring associates. Manages payer, provider and patient complaint resolution. Consistently identifies areas of opportunity/process improvement within department and recommends solutions as necessary.   Schedule: Sunday -Thursday, 9am -5:30pm EST  

As a Sr. Analyst - Information Security, you will be responsible for the day-to-day administration of information security tools and devices. You will analyze new/existing security threats and implement security measures to safeguard against them. You will be tasked with establishing and updating actionable security metrics, monitoring information security service requests and associated ticket queues, and triaging response to suspected phishing attacks, security incidents, etc.   The individual in this position will at times interact closely with product vendors, service providers, and personnel from various IT and business departments — including application development, operations and network, privacy/compliance and business teams. This role requires a core working knowledge of operating system security, basic network protocols, and the security toolsets and applications utilized by the CareCentrix Information Security team.

  Are you an experienced Registered Nurse with a passion for shaping the future of healthcare?   As a Nurse Liaison you will be an expert in resource management, a master of utilization review and a compassionate partner for patients and their support network. You will be responsible for an assigned caseload at acute and post-acute care facilities. You will conduct in person, on site, face to face outreach, with patients to introduce the Post-Acute program. You will gather patient demographics and collaborate with hospital clinicians, patients and their family to develop a discharge plan of care and will coordinate post-acute care services for the patient and collaborate with Post-Acute homecare agencies on post-acute care plan of care, authorizing services as medically necessary.   The Post-Acute Care program helps to reduce hospital readmissions of patients and has aspects of education and coaching to assist patient’s transition home after a hospital stay. The program works directly with patient treatment plans, facilitates in home health care services to accomplish the treatment plan, patient goals and patient education/coaching along with adherence/compliance monitoring.

Be part of something bigger—make an impact in a growing organization! CareCentrix is committed to making the home the center of patient care.   Clinical Reviewers are responsible for the Utilization Management and review of clinical information for service requests received and to render a medical necessity approval or recommended denial to the Medical Director. As part of this process, you will evaluate information concerning patient care and match those needs with available care options, consistent with CareCentrix guidelines and specific plan payer criteria.

  Are you an experienced Registered Nurse with a passion for shaping the future of healthcare?   As a Nurse Liaison you will be an expert in resource management, a master of utilization review and a compassionate partner for patients and their support network. You will be responsible for an assigned caseload at acute and post-acute care facilities. You will conduct in person, on site, face to face outreach, with patients to introduce the Post-Acute program. You will gather patient demographics and collaborate with hospital clinicians, patients and their family to develop a discharge plan of care and will coordinate post-acute care services for the patient and collaborate with Post-Acute homecare agencies on post-acute care plan of care, authorizing services as medically necessary.   The Post-Acute Care program helps to reduce hospital readmissions of patients and has aspects of education and coaching to assist patient’s transition home after a hospital stay. The program works directly with patient treatment plans, facilitates in home health care services to accomplish the treatment plan, patient goals and patient education/coaching along with adherence/compliance monitoring.

  OVERVIEW   As a Patient Advocate you will be responsible for supporting our Nurse Coaches by outreaching to patients to explain our Readmissions Program, in an effort to help prevent them from readmitting to hospitals or facilities post discharge. You will be reviewing and preparing data and demographics on patients recently discharged from the hospital prior to an initial assessment call with a Nurse Coach.   We are hiring multiple positions for this class to start on Monday, July 17, 2023.

As a Big Data Platform Administrator, you will be responsible to set up, shape, administer, and test the applications related to Hadoop platforms. You will be part of a team of DevOps engineers focusing on the day-to-day tasks of managing and maintaining On-Prem and Cloud environments, and will be hands-on involved with CI/CD process and monitoring application servers.

The Care Coordinator - Appeals is responsible for supporting health plan, physicians and member requests related to appeals, and scheduling peer to peer conversations. You will be responsible for tracking and monitoring turnaround times to assure service requirements are met. Participation in the collection and documentation of all required data to meet the requirements of the client. 

  Are you an experienced Registered Nurse with a passion for shaping the future of healthcare?   As a Nurse Liaison you will be an expert in resource management, a master of utilization review and a compassionate partner for patients and their support network. You will be responsible for an assigned caseload at acute and post-acute care facilities. You will conduct in person, on site, face to face outreach, with patients to introduce the Post-Acute program. You will gather patient demographics and collaborate with hospital clinicians, patients and their family to develop a discharge plan of care and will coordinate post-acute care services for the patient and collaborate with Post-Acute homecare agencies on post-acute care plan of care, authorizing services as medically necessary.   The Post-Acute Care program helps to reduce hospital readmissions of patients and has aspects of education and coaching to assist patient’s transition home after a hospital stay. The program works directly with patient treatment plans, facilitates in home health care services to accomplish the treatment plan, patient goals and patient education/coaching along with adherence/compliance monitoring.

Be part of something bigger—make an impact in a growing organization! CareCentrix is committed to making the home the center of patient care.   Clinical Reviewers are responsible for the Utilization Management and review of clinical information for service requests received and to render a medical necessity approval or recommended denial to the Medical Director. As part of this process, you will evaluate information concerning patient care and match those needs with available care options, consistent with CareCentrix guidelines and specific plan payer criteria.

Be part of something bigger—make an impact in a growing organization! CareCentrix is committed to making the home the center of patient care.   Clinical Reviewers are responsible for the Utilization Management and review of clinical information for service requests received and to render a medical necessity approval or recommended denial to the Medical Director. As part of this process, you will evaluate information concerning patient care and match those needs with available care options, consistent with CareCentrix guidelines and specific plan payer criteria.

Be part of something bigger—make an impact in a growing organization! CareCentrix is committed to making the home the center of patient care.   Clinical Reviewers are responsible for the Utilization Management and review of clinical information for service requests received and to render a medical necessity approval or recommended denial to the Medical Director. As part of this process, you will evaluate information concerning patient care and match those needs with available care options, consistent with CareCentrix guidelines and specific plan payer criteria.