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This position supervises a team of non-exempt associates within assigned unit in Operations. Monitors performance and productivity of individuals and the team and takes appropriate action to ensure department goals are met including, but not limited to regular scheduled and just-in-time coaching, recommending re-training, performance management and mentoring associates. Manages payer, provider and patient complaint resolution. Consistently identifies areas of opportunity/process improvement within department and recommends solutions as necessary.
As a Desktop Support Techician, you will provide quality day-to-day desktop support with a high degree of customer satisfaction and technical expertise, within the required timelines. In addition, you will troubleshoot complex hardware problems (Desktop, Laptop and Printers) and serve as a subject matter expert with regards to desktop hardware and software.
Identify the need(s) of the referring source and/or patient by collecting all necessary data relevant to that need; interpret, verify and process that data to determine if patient is eligible; and facilitate the initiation and termination of the care and services provided in a timely manner. Respond to customer issues that may arise during and after order processing. Actively engages and coordinates with other team members to maintain a positive, collaborative relationship. Works under close supervision.
• Works closely with health plans/payers and maintains strong business relationships.
• Provides appropriate issue resolution and/or escalation when needed. Works under moderate supervision, with clinical oversight.
• Reviews and adheres to all Company policies and procedures and the Employee Handbook.
• Participates in special projects and performs other duties as assigned.
• Candidate will possess excellent communication (verbal/written), organizational and interpersonal skills.
• Manage multiple tasks, be detail oriented, be responsive, and demonstrate independent thought and critical thinking.
• Participates in and contributes to performance improvement activities.
• Learn, understand and maintain working knowledge of products and services offered by the company.
The Junior Systems Administrator – Windows is responsible for support and operation of Windows servers, including Microsoft Active Directory and other packaged software including Exchange, Lync/Skype and RightFax which runs on the Windows platform.
Do you want to make a difference and help patients heal and age at home? CareCentrix is committed to making the home the center of patient care.
The Care Coordinator is responsible for tracking and monitoring turnaround times to assure service requirements are met. The coordinator will participate in the collection and documentation required to manage an episode of care from end to end.
The Sr. Director of Product Management will lead and execute CareCentrix products and growth strategy. In this role, you will operate as a general manager with full P&L responsibility for the product portfolio of solutions and will be responsible for revenue growth, satisfaction, retention and profitability of the customer base that it serves. This role will set the vision and strategy for CareCentrix Home Health Management solutions, and develop the road-maps, operating plans, market positioning, and oversee the plan, technology and processes to achieve those goals. You will develop business cases to justify the enhancements and extensions of the portfolio to ensure the portfolio continues to meet the needs of our clients in the dynamic healthcare landscape. The ideal candidate is passionate about customer success, understanding customer’s needs, and collaborating across the organization to enable customers, and therefore CareCentrix’s success.
In this role, you will analyze data and work with large data sets to assess market and business trends to identify opportunities and risks in the provider network and department. You will work closely with the assigned region Contract Managers and Regional Directors and will quickly take on a significant amount of responsibility.
Do you have the passion to make an impact on people’s lives? Then come join our team! CareCentrix is committed to making the home the center of patient care.
As a Healthcare Customer Service Expert in our Staffing Team, you make a difference every time you schedule home healthcare services for a patient. You will have full accountability and ownership of cases ensuring patient discharges timely, or if already at home, care begins per the physician's request. Prioritization and organization skills are key to being successful in this role.
This position receives/responds to in- and out-of-network provider inquiries on claim status (payment, denials, rejections, appeals, recoupments, etc.), education on Explanation of Payments and provider portal questions, and other concerns and/or complaints. The appropriate resolution is provided via researching information by reviewing plan, eligibility, and authorizations. Works with CSC or RCM to identify areas of opportunity and recommend solutions. Completes special assignments and analyzes provider requests. Assists other departments and interacts directly with providers.