Job Listings

Be part of the changing landscape of healthcare. CareCentrix is committed to making the home the center of patient care.   As an Operations Supervisor, you will supervise a team of non-exempt contact center associates within Patient Experience Operations. Monitors performance and productivity of individuals and the team and takes appropriate action to ensure department goals are met including, but not limited to regular scheduled and just-in-time coaching, recommending re-training, performance management and mentoring associates. Manages payer, provider and patient complaint resolution. Consistently identifies areas of opportunity/process improvement within department and recommends solutions as necessary.   Furthermore, the Supervisor is expected to be the key driver and owner for managing customer issues within the Customer Advocacy Team to the point of resolution. This position is responsible for defining priorities among the escalated issues as well as monitoring to ensure that escalated issues are properly tracked and maintained.   Schedule: Monday - Friday, 8am - 5pm EST

  Are you an experienced Registered Nurse with a passion for shaping the future of healthcare?   As a Nurse Liaison you will be an expert in resource management, a master of utilization review and a compassionate partner for patients and their support network. You will be responsible for an assigned caseload at acute and post-acute care facilities. You will conduct in person, on site, face to face outreach, with patients to introduce the Post-Acute program. You will gather patient demographics and collaborate with hospital clinicians, patients and their family to develop a discharge plan of care and will coordinate post-acute care services for the patient and collaborate with Post-Acute homecare agencies on post-acute care plan of care, authorizing services as medically necessary.   The Post-Acute Care program helps to reduce hospital readmissions of patients and has aspects of education and coaching to assist patient’s transition home after a hospital stay. The program works directly with patient treatment plans, facilitates in home health care services to accomplish the treatment plan, patient goals and patient education/coaching along with adherence/compliance monitoring.

The Product Technology Director will be working in fast-paced, startup like environment. As the Product Technology Director, you will be working with Business and Technology teams to implement new go to market platforms and products, develop core system enhancements as part of platform/product expansions and support client implementations and strategic product development. You will be responsible for defining capabilities/features, prioritizing the planning backlog, with inputs from Product Owners (PO) and Product Architects (PA), Release Plans (Scope Defined), so as to streamline the execution of program priorities. Partner and manage other product owners, vendors and leadership to execute the strategic vision and ensure it exceeds the expectations of our customers and users. You will help drive the team to success by working across groups for discussion and engagement, and create and track user stories in an agile software development life cycle. Investigate ways, partnerships, technologies to drive user engagement and satisfaction. Ensure internal product stakeholders needs /expectations are met and promote transparency by helping communicate through SAFe/SCRUM practices.

  Are you an experienced Registered Nurse with a passion for shaping the future of healthcare?   As a Nurse Liaison you will be an expert in resource management, a master of utilization review and a compassionate partner for patients and their support network. You will be responsible for an assigned caseload at acute and post-acute care facilities. You will conduct in person, on site, face to face outreach, with patients to introduce the Post-Acute program. You will gather patient demographics and collaborate with hospital clinicians, patients and their family to develop a discharge plan of care and will coordinate post-acute care services for the patient and collaborate with Post-Acute homecare agencies on post-acute care plan of care, authorizing services as medically necessary.   The Post-Acute Care program helps to reduce hospital readmissions of patients and has aspects of education and coaching to assist patient’s transition home after a hospital stay. The program works directly with patient treatment plans, facilitates in home health care services to accomplish the treatment plan, patient goals and patient education/coaching along with adherence/compliance monitoring.

  Are you an experienced Registered Nurse with a passion for shaping the future of healthcare?   As a Nurse Liaison you will be an expert in resource management, a master of utilization review and a compassionate partner for patients and their support network. You will be responsible for an assigned caseload at acute and post-acute care facilities. You will conduct in person, on site, face to face outreach, with patients to introduce the Post-Acute program. You will gather patient demographics and collaborate with hospital clinicians, patients and their family to develop a discharge plan of care and will coordinate post-acute care services for the patient and collaborate with Post-Acute homecare agencies on post-acute care plan of care, authorizing services as medically necessary.   The Post-Acute Care program helps to reduce hospital readmissions of patients and has aspects of education and coaching to assist patient’s transition home after a hospital stay. The program works directly with patient treatment plans, facilitates in home health care services to accomplish the treatment plan, patient goals and patient education/coaching along with adherence/compliance monitoring.

The PAC Nurse is a telephonic position responsible for managing the length of stay (LOS) for Long Term Acute Hospital (LTACH), Skilled Nursing Facility (SNF), and Institutional Rehab Facility (IRF) for their assigned post-acute care facilities through collaboration PAC Nurse will also collaborate with key facility personnel as well as with CareCentrix internal Medical Directors, Market Engagement Directors and Nurse Managers to develop and maintain a timely discharge plan.

Be part of the changing landscape of healthcare. CareCentrix is committed to making the home the center of patient care.   As a Care Coordinator for Government Programs - Medicare you will participate in the time sensitive collection of documentation required to manage patient cases of care from beginning to end. You will support the clinical nurses and ensure that patients are serviced in a timely manner, according to customer requirements.   Hiring for multiple positions! Location:  100% Remote Start Date: 4/29/2024 Hourly Rate: $19.00/hr Training & Nesting Period: 4-6 weeks Training & Nesting Hours: Mon - Fri 9:00a - 6:00p EST Available Shift After Training & Nesting: Mon-Fri 9:00a - 6:00p EST, rotating weekends per business needs

As a Product Owner, you will be working in fast-paced, startup like environment. As the Product Owner, you will be working with Business and Technology teams to implement new go to market platforms, products and core system enhancements, as well as platform/product expansions, client implementations and strategic product development. You will help drive the team to success by working across groups for discussion and engagement and create and track user stories in an agile software development life cycle. Ensure internal product stakeholders needs /expectations are met and promote transparency by helping communicate through SAFe/SCRUM practices.

Are you passionate about technology and thrive in a fast-paced environment?  CareCentrix is committed to making the home the center of patient care.   As a Lead Database Administrator, you will administer and control the organization's data resources using Relational Database Management Systems and/or other DBMS tools.  You will work closely with Application Developers, Data Analysts, and Data Architect teams to ensure data integrity and security, eliminate redundancy and identify ways to improve database performance.  In addition, you will be responsible for advising, making recommendations and implementing processes and procedure improvements for our database infrastructure environment.

As a Senior Analyst of the Product Performance and Reporting team, you will perform the analytical reporting and analysis supporting CareCentrix operational and strategic needs.  You will analyze extensive health-care clinical and operational data and develop insights that directly support the business decisions and growth goals.

  Are you an experienced Registered Nurse with a passion for shaping the future of healthcare?   As a Nurse Liaison you will be an expert in resource management, a master of utilization review and a compassionate partner for patients and their support network. You will be responsible for an assigned caseload at acute and post-acute care facilities. You will conduct in person, on site, face to face outreach, with patients to introduce the Post-Acute program. You will gather patient demographics and collaborate with hospital clinicians, patients and their family to develop a discharge plan of care and will coordinate post-acute care services for the patient and collaborate with Post-Acute homecare agencies on post-acute care plan of care, authorizing services as medically necessary.   The Post-Acute Care program helps to reduce hospital readmissions of patients and has aspects of education and coaching to assist patient’s transition home after a hospital stay. The program works directly with patient treatment plans, facilitates in home health care services to accomplish the treatment plan, patient goals and patient education/coaching along with adherence/compliance monitoring.

  Are you an experienced Registered Nurse with a passion for shaping the future of healthcare?   As a Nurse Liaison you will be an expert in resource management, a master of utilization review and a compassionate partner for patients and their support network. You will be responsible for an assigned caseload at acute and post-acute care facilities. You will conduct in person, on site, face to face outreach, with patients to introduce the Post-Acute program. You will gather patient demographics and collaborate with hospital clinicians, patients and their family to develop a discharge plan of care and will coordinate post-acute care services for the patient and collaborate with Post-Acute homecare agencies on post-acute care plan of care, authorizing services as medically necessary.   The Post-Acute Care program helps to reduce hospital readmissions of patients and has aspects of education and coaching to assist patient’s transition home after a hospital stay. The program works directly with patient treatment plans, facilitates in home health care services to accomplish the treatment plan, patient goals and patient education/coaching along with adherence/compliance monitoring.