Patient Billing Representative - REMOTE

As a Patient Billing Representative, you will research, resolve, and document approximately 30-35 inbound calls per day from patients, providers and health plan companies.  You will respond to patient needs and help educate the patient in the role CareCentrix plays in their care.

Hiring for multiple positions!
Location – 100% Remote
Start Date – Monday, June 17th 2024

Training & Nesting Period – 4 to 6 Weeks
Training & Nesting Hours – Monday – Friday 8:00am - 4:30pm EST

Shift After Training – Monday – Friday 9:30am – 6:00pm EST

In this role, you will:

• Investigate payment status/inquiries to determine patient out of pocket financial responsibility.
• Collect outstanding balances and offer patient’s payment help through various financial options.
• Answer billing questions (explanation of benefits, balance, payments, and benefit information).
• Ensure prompt, efficient and accurate call resolution.
• Escalate patient issues and concerns as needed.

This role is for you if:

• You enjoy working in a high-volume call center environment.
• You can gain/build instant rapport with people over the phone.
• You can demonstrate empathy and the patience to deal with difficult callers or complex requests.
• You are detail oriented and a problem solver.
• You can comply with all company policies, including HIPAA/PHI policy.
• You strive to meet/exceed individual performance goals in the areas of: Call Quality, Adherence, Attendance and other Contact Center objectives.
• You are fun to work with! We are looking for team members who bring joy to the work they do.

Qualifications:

• High School Diploma or GED.
• Minimum 1 year Customer Service experience in a call center environment.
• Minimum 1 year of experience working in the healthcare or medical industry preferred.
• Minimum 1 year of Billing experience preferred.
• Ability to navigate dual monitors and multiple applications.
• Intermediate keyboarding abilities (at least 30 WPM, data entry while active listening).
• Basic PC & Search Engine abilities (for example: use the mouse to click, troubleshooting, working with Microsoft Office, opening a browser, typing in URLs in the right location, bookmarking a site, and navigating the use of back/forward buttons).

What we offer:

• Starting Pay for external hires is $17.50 / hour + Monthly Incentive Bonus Opportunity. The pay range included in this posting reflects future growth / earning potential.
• Full range of benefits including Health, Dental and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match
• Generous PTO, 401K Savings Plan, Paid Parental Leave, free on-demand Virtual Fitness Training and more.
• Advancement Opportunities, professional skills training, and tuition /exam reimbursement
• PayActiv - access earned income in between paychecks.
• Walgreens Discount - receive up to 25% off eligible items.
• Great culture with a sense of community

CareCentrix maintains a drug-free workplace.

We are an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law.

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