Reporting Analyst - WFM

Job Locations Remote
Job ID
2024-15945
Category
Customer Service Center
Min
USD $45,000.00/Yr.
Max
USD $60,000.00/Yr.

Overview

The Workforce Management Reporting Analyst position is an individual contributor role that works as part of a team creating and maintaining reporting and performing analytics on results. This is a job that requires a strong aptitude in mathematics and the ability to break down complex analytics into understandable and relatable terms to a wide variety of people. Through data preparation, tracking, and analysis this position provides guidance and direction on workforce strategies across multiple departments to enhance performance and productivity while reducing costs.

Responsibilities

  • Interpret data, analyze results using statistical techniques and provide ongoing reports utilizing various tools including, but not limited to, Excel, Vertica, Python, and Tableau.
  • Perform extensive data validation/quality assurance analysis within large datasets
  • Strong ability to troubleshoot and resolve data issues
  • Work independently and with team members to understand database structure and business processes
  • Identify opportunities to improve data and business processes
  • Ad hoc analysis

Qualifications

  • Advanced Excel skills (pivot tables, data connections, VBA, etc.)
  • Strong ability to multitask and manage competing priorities
  • Comprehensive understanding of workforce management
  • Strong presentation and communication skills
  • Self-starter who has the ability to work independently
  • Bachelor’s degree in mathematics, economics, computer science, management information systems, or related field or equivalent related experience
  • One+ year(s) data analyst or related experience, including proficiency with analytical software or equivalent related education
  • Must be highly proficient with Excel and SQL
  • Experience in Workforce Management/Business Planning a plus
  • Proficiency in statistics, data analysis, and research methods

What we offer:

  • Salary Range: $45000 - $60000 / year plus corporate bonus incentives
  • Full range of benefits including Health, Dental and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match
  • Generous PTO, 401K Savings Plan, Paid Parental Leave, free on-demand Virtual Fitness Training and more
  • Advancement Opportunities, professional skills training, and tuition /exam reimbursement
  • PayActiv - access earned income in between pay checks
  • Walgreens Discount - receive up to 25% off eligible items
  • Great culture with a sense of community

CareCentrix maintains a drug-free workplace

 

#IDCC

 

We are an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law.

 

 

CareCentrix accepts applications on an ongoing basis until a candidate is identified.

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed