SVP - Market and Client Services

As the Senior Vice President of Market and Client Services you will be a strategic leader responsible for driving market research, client satisfaction, retention, and revenue growth for both new and existing accounts. This role oversees executive-level client relationships and manages an internal team dedicated to providing ongoing client support. The SVP will focus on aligning with client priorities and building strong external relationships to ensure all strategic objectives are met.

Key responsibilities include meeting and exceeding key performance indicators related to contractual commitments and delivering continuous value to clients. As a trusted advisor and subject matter expert, the SVP will build credibility and deep relationships within client accounts. This individual will leverage their expertise in business and technology to address both current and future-state solutions. 

• Oversee all aspects of the account relationship, ensuring the ongoing success of engagements by developing a deep understanding of market dynamics, client needs, account details, and internal capabilities.
• Maintain continuous communication and leadership with account leadership, focusing on key priorities at both operational and executive levels.
• Lead the development and execution of account strategies and plans to ensure strong customer retention and growth.
• Collaborate closely with internal stakeholders across all functions and levels, including product, operations, and sales, to create a cohesive, efficient, and effective business team supporting the market.
• Stay informed on market and industry trends, as well as the competitive landscape, acting as a thought leader and consultant, and serving as a subject matter expert for our services.
• Build and develop a high-performing account management and client support team.

• Bachelor's Degree with MBA desired.
• Minimum 15  years of managing clients in the home health or healthcare sector, with a focus on care delivery services and related technology solutions.
• In-depth understanding of patient care pathways in the post-acute care space, relevant to Commercial, Medicare, and Medicaid, along with the strategic and operational challenges faced by health plans and hospital systems.
• Familiarity with market and industry trends, as well as regulatory and legislative factors impacting healthcare decisions.
• Excellent communication skills, speaking and writing in a direct style, and can effectively frame opportunities and challenges for the team and client, and facilitate solutions
• Proven expertise in leading teams and fostering internal collaboration across complex organizations, while managing processes focused on achieving client KPIs.
• Strong executive presence with ability to work directly with senior management both externally and internally
• Excellent negotiation, change management and organizational skills
• Demonstrated experience in building and developing high-performing teams.
• Energy, drive, and passion to commit to a company in a strong growth phase, with an understanding of what it takes to retain and scale accounts.
• Impeccable ethical standards with a mission focused on improving healthcare.

What we offer: 

• Competitive base salary and annual performance bonuses
• Equity opportunities with Walgreens
• Health, Wellness & Financial: Medical, Dental, Vision, 401(k) with company match, HSA employer contributions, Dependent Care FSA employer contribution
• Work-Life Balance: Flex time off, fully remote work arrangement and wellness programs
• Award-winning culture that keeps our company values at the heart of everything we do: We Care; We Do the Right Thing; We Strive for Excellence; We Think BIG; We Take our Work Seriously, Not Ourselves

CareCentrix maintains a drug-free workplace.

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We are an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law.

CareCentrix accepts applications on an ongoing basis until a candidate is identified.