Account Management Director - DME

The Account Management Director DME (Durable Medical Equipment) is a senior individual contributor responsible for leading a portfolio of CareCentrix’s most strategically significant health plan clients. These clients operate across multi‑state footprints and often leverage multiple CareCentrix products, offering the opportunity to develop broad product expertise while managing complex, high‑impact partnerships. Account portfolios evolve as new clients are onboarded, making adaptability and strategic thinking essential.
In this role, you will serve as a trusted advisor to client executives and as an internal authority on account strategy, growth planning, risk management, and value realization. You will be accountable for the long‑term success and commercial performance of your accounts, working closely with Account Management leadership and cross‑functional internal and external partners to align client objectives with CareCentrix’s business strategy and drive sustainable growth.
Success in this role is measured by strong client retention, effective execution of expansion opportunities, and the ability to balance long‑term strategic priorities with evolving client needs—while consistently delivering measurable outcomes and lasting value.

• Own strategic leadership for a focused portfolio of accounts, establishing a multi year vision and success metrics that drive retention, upsell, and growth in alignment with client and company objectives.
• Serve as the primary executive advisor for assigned accounts, cultivating trusted, C suite level relationships that support long term retention, expansion, and partnership growth.
• Apply client business models, contractual agreements, and financial models to proactively identify strategic risks, growth opportunities, and value creation initiatives.
• Create and manage account planning that supports growth, communicates value, and guides renewals, pricing, and expansion.
• Leverage advanced financial modeling, performance analytics, and market insights to assess profitability and optimize value for both the client and organization.
• Provide strategic governance over account execution, ensuring cross functional teams deliver outcomes aligned with client commitments and contractual agreements.
• Act as executive sponsor for client initiatives, guiding scope, priorities, and outcomes while influencing senior leaders across operations, clinical, product, and technology.
• Lead high impact negotiations, escalations, and risk mitigation efforts, defining resolution strategies that protect organizational relationships, external partnerships, and long term client trust.
• Translate client strategy into organizational internal priorities, aligning leadership teams to coordinated execution and accountability.
• Lead and facilitate executive level client JOCs and forums, including strategic planning sessions, governance reviews, and organizational business reviews
• Analyze market trends and performance issues to deliver insights that inform client strategy and business decisions.
• Manages implementation efforts by coordinating across internal and external stakeholders, tracking deliverables, and escalating risks.
• Provides mentorship to Lead and Senior Account Managers by setting best practices, advancing strategic and financial capabilities, and influencing Account Management standards.

• Bachelor’s degree or equivalent experience
• 8+ years of healthcare industry experience, with specific exposure to managed care, health plan operations.
• Experience with DME (Durable Medical Equipment) and or Network Management
• Experience with complex client integration and implementation.
• Demonstrated success leading complex health plans or managed care client accounts, with accountability for performance, retention, and growth.
• Proficient in Microsoft Excel and PowerPoint; experience with CRM tools.
• Strong data governance capabilities, with the ability to ensure data accuracy, consistency, and accessibility to support informed decision making, client satisfaction, and operational efficiency
• Proven ability to influence outcomes at the executive level, both internally and externally, through strong credibility, judgment, and partnership
• Advanced financial acumen, including experience with managing P&L, margin analysis, contract economics, and commercial performance management within a managed care or healthcare services environment
• Ability to apply sound financial judgment with a clear commercial focus to drive operational excellence and strategic alignment
• Executive level communication and facilitation skills, with experience leading high stakes discussions, presentations, and negotiations
• Demonstrated leadership presence as a senior individual contributor, including experience mentoring, coaching, and influencing peers and cross functional partners

 What We Offer: 

• Pay Range: $130000 – $150000 / year plus corporate bonus incentive.  The pay range included in this posting reflects future growth / earning potential. 
• Benefits: Medical, Dental, Vision, 401(k) with company match, HSA employer contributions, Dependent Care FSA employer contribution, Paid Time Off, Personal/Sick Time, Paid Parental Leave, and more. 
• Award winning culture: Keeps our company values at the heart of everything we do: We Care; We Do the Right Thing; We Strive for Excellence; We Think BIG; We Take our Work Seriously, Not Ourselves. 

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CareCentrix maintains a drug-free workplace. 

We are an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law. 

CareCentrix accepts applications on an ongoing basis until a candidate is identified.