Technology Support Specialist

Join a small, trusted team responsible for the end to end endpoint lifecycle for a distributed workforce. This role focuses heavily on imaging, deployment, shipping/receiving, inventory management, and device support, along with providing high quality remote end user support in a regulated environment.

• Own the endpoint hardware lifecycle, including imaging, configuration, deployment, shipping, returns, replacements, and device retirement
• Execute joiners and leavers processes, ensuring timely equipment delivery, recovery, and deprovisioning
• Maintain accurate hardware and peripheral inventory, including unassigned, deployed, retired, and disposed assets
• Provide remote support for end users, resolving tickets efficiently and ensuring clear communication through closure
• Troubleshoot and support Windows 10, peripherals, mobile devices, and basic business applications
• Support remote access and core technologies including VPN, VDI, Active Directory, networking, email, telephony, and file sharing
• Participate in root cause analysis for recurring issues and identify opportunities for automation
• Contribute to special projects and participate in an on call rotation, including occasional off hours work

• Some technical training/college preferred along with 3+ years of technology support experience in a medium to large organization
• Strong hands on experience with Windows 11 and endpoint deployment
• Experience with Apple iOS devices
• Knowledge of Intune and/or SCCM
• Proficiency with the Microsoft Office Suite
• Experience supporting a remote or distributed workforce
• Background working in a highly regulated and secure environment
• Excellent customer service, communication, and problem solving skills
• Highly organized, detail oriented, and able to manage multiple priorities
• Self starter who actively seeks learning opportunities

MUST work on-site in our Tampa, FL location 4 days/week with 1 WFH day

Please note - Final candidate may be asked to attend an in-person interview in our Tampa location

• Hourly rate of $22 - $25/hr plus annual bonus potential

• Full range of benefits including Health, Dental and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match

• Generous PTO, 401K Savings Plan, Paid Parental Leave, free on-demand Virtual Fitness Training and more

• Advancement Opportunities, professional skills training, and tuition /exam reimbursement

   

• PayActiv - access earned income in between pay checks

   

• Walgreens Discount - receive up to 25% off eligible items

   

• Great culture with a sense of community

#IDCC 

CareCentrix maintains a drug-free workplace. 

We are an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law. 

CareCentrix accepts applications on an ongoing basis until a candidate is identified.