Account Manager – DME

As an Account Manager DME (Durable Medical Equipment), you will play a critical role in delivering an exceptional client experience and supporting long‑term client success. Serving as the primary day‑to‑day contact for assigned accounts, you will build trusted relationships and develop a deep understanding of each client’s business goals and priorities.
As the frontline of the client experience, the Account Manager ensures commitments are met by proactively anticipating client needs, resolving issues efficiently, and coordinating closely with internal teams to deliver high‑quality solutions. In partnership with Account Management leadership, this role supports account planning efforts, analyzes performance insights, and identifies opportunities to enhance value and drive account growth.
Success in this role requires a proactive, solutions‑oriented approach to risk identification, a strong commitment to maintaining high levels of client satisfaction, and consistent delivery on promises—strengthening client partnerships, supporting retention, and ensuring lasting value.

• Develop trusted partnerships with internal and external stakeholders to support seamless integration efforts while maintaining alignment with CareCentrix performance standards, contractual commitments, and account stability expectations.
• Support DME Navigator implementation efforts by coordinating across internal and external stakeholders, tracking deliverables, and escalating risks to senior account leaders as appropriate.
• Collaborate with clients to understand operational needs and priorities, ensuring requirements are clearly communicated and followed through internal teams.
• Develop and maintain a working understanding of client business needs, contractual requirements, and key operational processes to support effective service delivery and client satisfaction.
• Use performance reports and operational data to monitor account health, identify issues or improvement opportunities, and escalate insights to senior account leaders as appropriate.
• Accurately records and maintains organized, timely, and consistent CRM documentation related to data, communications, deliverables, and performance metrics using established tools and processes.
• Support standard client updates and changes, including benefits or plan updates, by coordinating documentation, validating accuracy, and ensuring changes align with contractual requirements.
• Prepare for and participate in client meetings and regular touchpoints, including agenda preparation, status updates, and follow up tracking to ensure actions are completed.
• Partner with the Account Management Service Operations team to facilitate operational execution, resolve issues, and ensure adherence to established processes and procedures.
• Support client initiatives and projects by helping coordinate tasks, timelines, and communications across internal teams to ensure timely and accurate delivery.
• Manage client requests and escalations, ensuring timely responses, clear communication, and appropriate coordination to deliver consistent client experience.
• Assist in identifying recurring operational or performance issues, documenting trends and contributing to discussions around root causes and potential solutions.

• Bachelor’s degree or equivalent experience
• 3–5 years of experience in healthcare account management or client facing roles
• Experience with DME (Durable Medical Equipment) and or Network Management; exposure to implementation and integration initiatives is a plus
• Strong business acumen with the ability to apply commercial insight to support account performance, contract execution, and operational efficiency
• Ability to operate effectively within established processes, policies, and commercial guardrails
• Proficiency in Microsoft Excel and PowerPoint; experience using CRM platforms preferred
• Demonstrated ability to manage projects and collaborate effectively across cross functional teams
• Excellent communication, presentation, and relationship building skills
• Highly organized and detail oriented, with the ability to interpret performance data and adapt to changing priorities
• Sound judgment and decision making skills within defined guidelines and scope
• Strong negotiation and problem solving capabilities

 What We Offer: 

• Pay Range: $65000 – $84000 / year plus corporate bonus incentive.  The pay range included in this posting reflects future growth / earning potential. 
• Benefits: Medical, Dental, Vision, 401(k) with company match, HSA employer contributions, Dependent Care FSA employer contribution, Paid Time Off, Personal/Sick Time, Paid Parental Leave, and more. 
• Award winning culture: Keeps our company values at the heart of everything we do: We Care; We Do the Right Thing; We Strive for Excellence; We Think BIG; We Take our Work Seriously, Not Ourselves. 

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CareCentrix maintains a drug-free workplace. 

We are an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law. 

CareCentrix accepts applications on an ongoing basis until a candidate is identified.