As the Manager - Operations - Care Service Center you will manage and monitor the overall performance and productivity of the department and ensure supervisors take appropriate action to ensure the department goals and metrics are met including, regular scheduled and just-in-time coaching, recommending re-training, performance management and mentoring associates. Consistently identifies areas of opportunity/process improvement within department and recommends and implements solutions as necessary.  

Working closely with the Chief Executive Officer and other senior leaders, the Chief of Staff is a passionate, ambitious professional who can deliver results in a growing company and fast-paced environment. This critical position carries a high degree of visibility and requires close collaboration with leaders and team members across CareCentrix to drive service and operational excellence, growth and a high performing culture.   As the Chief of Staff you will work directly with the CEO on coordination of corporate initiatives, culture activities and will collaborate with marketing leadership to develop internal and external communications including emails, blog posts, press release quotes, op-eds, speeches, social media posts, presentations and podcast content. Qualified candidates will demonstrate their superior writing skills and ability to distill complex messages into succinct, but impactful communications  

As Director-Software Development, you will lead the architecture, design and delivery of components of Data Hub & related client platforms and ecosystems.  Data Hub is a Cloudera Hadoop based big data system central to all the CareCentrix software.  This effort will include building a new approach to developing software within CareCentrix, using the latest design approaches, technologies, and processes. Collaboration, quality and simplicity is at the core of all that we do and this leadership position is responsible for leading with those values. 

As a Data Reporting Analyst - Workforce Management, you will be an individual contributor that works as part of a team creating and maintaining reporting and performing analytics on results. This is a job that requires a strong aptitude in mathematics and the ability to break down complex analytics into understandable and relatable terms to a wide variety of people. Through data preparation, tracking, and analysis you will provide guidance and direction on workforce strategies across multiple departments to enhance performance and productivity while reducing costs.

Are you an experienced Registered Nurse with a passion for shaping the future of healthcare?   As a Nurse Liaison you will be an expert in resource management, a master of utilization review and a compassionate partner for patients and their support network. You will be responsible for an assigned caseload at acute and post-acute care facilities. You will conduct in person, on site, face to face outreach, with patients to introduce the Post-Acute program. You will gather patient demographics and collaborate with hospital clinicians, patients and their family to develop a discharge plan of care and will coordinate post-acute care services for the patient and collaborate with Post-Acute homecare agencies on post-acute care plan of care, authorizing services as medically necessary.   The Post-Acute Care program helps to reduce hospital readmissions of patients and has aspects of education and coaching to assist patient’s transition home after a hospital stay. The program works directly with patient treatment plans, facilitates in home health care services to accomplish the treatment plan, patient goals and patient education/coaching along with adherence/compliance monitoring.

Are you an experienced Registered Nurse with a passion for shaping the future of healthcare?   As a Nurse Liaison you will be an expert in resource management, a master of utilization review and a compassionate partner for patients and their support network. You will be responsible for an assigned caseload at acute and post-acute care facilities. You will conduct in person, on site, face to face outreach, with patients to introduce the Post-Acute program. You will gather patient demographics and collaborate with hospital clinicians, patients and their family to develop a discharge plan of care and will coordinate post-acute care services for the patient and collaborate with Post-Acute homecare agencies on post-acute care plan of care, authorizing services as medically necessary.   The Post-Acute Care program helps to reduce hospital readmissions of patients and has aspects of education and coaching to assist patient’s transition home after a hospital stay. The program works directly with patient treatment plans, facilitates in home health care services to accomplish the treatment plan, patient goals and patient education/coaching along with adherence/compliance monitoring.

In this role, you will be defining and designing program enhancements to support the expansion of CareCentrix products into government programs with a focus on home health care and provider reimbursement models.  You will serve as the key liaison between product management, operations and development teams to ensure that CareCentrix products are designed to deliver on the intended value and ongoing expansion into government programs. This position will work closely with product development and corporate compliance to assure all product development initiatives are compliant with Federal, State, and other relevant regulatory requirements.

In this leadership role you will develop and manage market specific relationships with acute and post-acute facilities, home health agencies, physician groups, accountable care organizations (ACOs) and integrated delivery networks (IDNs). You will evaluate the market dynamics, communicate with market leadership and collaborate with hospitals, skilled nursing facilities, home health agencies and at risk providers to influence impact key value drivers and improve the delivery of post-acute care.  Monitor and  oversee key metrics and supports acute and post-acute initiatives that will improve outcomes, enhance provider and patient satisfaction and achieve overall program performance targets. Assist in identifying strategic relationships and solutions, alternative PAC delivery models, and other activities focused on creating value for the CareCentrix payor and provider community. The position requires close collaboration within and outside of the organization.

As a Healthcare Customer Service Expert, you have the opportunity to be the first point of contact for patients/providers needing home healthcare services. You will be responsible for receiving and responding to incoming /outbound calls from Patients/providers, referral sources and potential patients/Providers by collecting and entering clinical and demographic information into our CareCentrix portal. Typical phone calls range from interactions with customers/providers who need basic information, to assisting those with more complex requests. claim status (payment, denials, rejections, appeals, recoupments, etc.), education on Explanation of Payments and provider portal questions, and other concerns and/or complaints. The more challenging calls can be the most rewarding because you know you are making a difference to a customer or patient that needs your help.    

As a Senior Database Administrator, you will be responsible for developing and maintaining the Vertica database environments for all internal and external needs.  You will coordinate systems infrastructure activities as well as develop, implement and maintain scalable database standards, procedures and controls.  You will also be responsible for database backup, recovery, setting up DR, performance measuring/tuning, monitoring, capacity planning and automating database operational tasks. 

As a Sr. Regulatory Compliance Analyst, you will monitor regulatory requirements impacting CareCentrix government program operations.  You will be responsible for analyzing and documenting requirements, communicating and educating business areas, developing training programs to ensure an understanding of requirements, and working with business areas to modify operations, policies, and procedures to ensure compliance.   

This is a unique opportunity for a high-performing, motivated healthcare lawyer to join and grow with a best-in-class organization in a dynamic industry at an exciting time. As Director & Counsel, you will partner with and advise the company’s growth, marketing, network management and operations organizations, providing them with market-focused, actionable guidance and support, helping them to develop and enable their strategic goals.

As a member of the Medical Economics team, you will manage the analytic reporting and analysis to support CareCentrix strategic and tactical needs, and to fulfill contractual requirements for external health plan clients.  You will analyze extensive financial and healthcare utilization data to develop insights that support business decision and cost savings for CareCentrix.

As the AVP - Strategic Initiatives you will be responsible for intradepartmental setup of the general management infrastructure for Strategic Initiatives and Implementations. You will interface with cross-functional leaders across CareCentrix (e.g. Business Development, Network Management, Clinical Operations, Human Resources, Finance, Training, etc.) for the purpose of cascading communications and advocating support for Department initiatives to achieve objectives. In addition to the intradepartmental responsibilities, this position may be asked to lead integration of new partnerships and/or acquisitions, if needed. The position will also lead, manage, and facilitate strategic, cross functional corporate business initiatives and if necessary, assume business ownership of new, cross-functional business processes on an interim or permanent basis when needed.

Are you passionate about technology and have the ability to thrive in a fast-paced environment?  CareCentrix is committed to making the home the center of patient care.   As a Senior Database Administrator, you will administer and control the organization's data resources through the use of Relational Database Management Systems and/or other DBMS tools.  Works with Application Developers, Data Analysts, and Data Architect teams to ensure data integrity and security, eliminate redundancy and improve database performance.  Responsible for establishing and supporting database backup and recovery procedures.

As a Senior Analyst on our Information Security team, your primary responsibility is executing CareCentrix's Governance, Risk and Compliance (GRC) program.  You will directly work with senior management, compliance, legal, and Business Technology leaders to complete internal, vendor, and third party risk assessments; manage internal and third party risk; and to apply the company’s risk governance program.

Are you an experienced Registered Nurse with a passion for shaping the future of healthcare?   As a Nurse Liaison you will be an expert in resource management, a master of utilization review and a compassionate partner for patients and their support network. You will be responsible for an assigned caseload at acute and post-acute care facilities. You will conduct in person, on site, face to face outreach, with patients to introduce the Post-Acute program. You will gather patient demographics and collaborate with hospital clinicians, patients and their family to develop a discharge plan of care and will coordinate post-acute care services for the patient and collaborate with Post-Acute homecare agencies on post-acute care plan of care, authorizing services as medically necessary.   The Post-Acute Care program helps to reduce hospital readmissions of patients and has aspects of education and coaching to assist patient’s transition home after a hospital stay. The program works directly with patient treatment plans, facilitates in home health care services to accomplish the treatment plan, patient goals and patient education/coaching along with adherence/compliance monitoring.

As a Sr. Regulatory Compliance Analyst, you will monitor regulatory requirements impacting CareCentrix government program operations.  You will be responsible for analyzing and documenting requirements, communicating and educating business areas, developing training programs to ensure an understanding of requirements, and working with business areas to modify operations, policies, and procedures to ensure compliance.   

The Patient Advocate is responsible for reaching out to patients recently discharged from the hospital to schedule an initial assessment call with a Nurse Coach. The Patient Advocate is responsible for meeting and or exceeding weekly patient contact and engagement metrics. Monitors and supports clinicians to ensure service levels and requirements are met. The Patient Advocate will participate in the collection and documentation of all required data for end-to-end seamless care. This data generates reports and analysis to maintain the clinical program's goals.   The hours for this position are Monday - Friday 11am - 8pm Eastern.  

The Procurement/AP Representative provides support to the team by carrying out general administrative duties. This role ensures smooth and efficient delivery of incoming/outgoing mail, creates and places purchase orders for equipment and services and updates associated records, assists in maintenance of vendor address book, and reconciles an assigned set of monthly invoices.