Job Listings

  Are you an experienced Registered Nurse with a passion for shaping the future of healthcare?   As a Nurse Liaison you will be an expert in resource management, a master of utilization review and a compassionate partner for patients and their support network. You will be responsible for an assigned caseload at acute and post-acute care facilities. You will conduct in person, on site, face to face outreach, with patients to introduce the Post-Acute program. You will gather patient demographics and collaborate with hospital clinicians, patients and their family to develop a discharge plan of care and will coordinate post-acute care services for the patient and collaborate with Post-Acute homecare agencies on post-acute care plan of care, authorizing services as medically necessary.   The Post-Acute Care program helps to reduce hospital readmissions of patients and has aspects of education and coaching to assist patient’s transition home after a hospital stay. The program works directly with patient treatment plans, facilitates in home health care services to accomplish the treatment plan, patient goals and patient education/coaching along with adherence/compliance monitoring.

Be part of the changing landscape of healthcare. CareCentrix is committed to making the home the center of patient care.   The Manager - Workforce Management leads a team of Schedulers and Real Time Analysts to effectively drive the desired business results. Directs, develops, maintains, and improves workforce management and telecom standardized processes utilized by all CareCentrix business units. Oversees the maintenance of CareCentrix phone operations policies and other process resource tools, in addition to process improvements and changes to increase the efficiency and effectiveness of CareCentrix operations. 

Be part of the changing landscape of healthcare. CareCentrix is committed to making the home the center of patient care.   As a Business Analyst – Project and Production Support, you will be responsible for providing operational support, business performance analysis and reporting, and drive improvement projects.  Specializes as the subject matter expert in documenting, communicating, and resolving issues through business requirements for technology improvements or in support of operational process efficiencies for revenue cycle management systems.

Be part of the changing landscape of healthcare. CareCentrix is committed to making the home the center of patient care.   As an Operations Supervisor, you will supervise a team of non-exempt contact center associates within Patient Experience Operations. Monitors performance and productivity of individuals and the team and takes appropriate action to ensure department goals are met including, but not limited to regular scheduled and just-in-time coaching, recommending re-training, performance management and mentoring associates. Manages payer, provider and patient complaint resolution. Consistently identifies areas of opportunity/process improvement within department and recommends solutions as necessary.   Furthermore, the Supervisor is expected to be the key driver and owner for managing customer issues within the Customer Advocacy Team to the point of resolution. This position is responsible for defining priorities among the escalated issues as well as monitoring to ensure that escalated issues are properly tracked and maintained.   Schedule: Monday - Friday, 8am - 5pm EST

  Are you an experienced Registered Nurse with a passion for shaping the future of healthcare?   As a Nurse Liaison you will be an expert in resource management, a master of utilization review and a compassionate partner for patients and their support network. You will be responsible for an assigned caseload at acute and post-acute care facilities. You will conduct in person, on site, face to face outreach, with patients to introduce the Post-Acute program. You will gather patient demographics and collaborate with hospital clinicians, patients and their family to develop a discharge plan of care and will coordinate post-acute care services for the patient and collaborate with Post-Acute homecare agencies on post-acute care plan of care, authorizing services as medically necessary.   The Post-Acute Care program helps to reduce hospital readmissions of patients and has aspects of education and coaching to assist patient’s transition home after a hospital stay. The program works directly with patient treatment plans, facilitates in home health care services to accomplish the treatment plan, patient goals and patient education/coaching along with adherence/compliance monitoring.

Do you have the passion to make an impact on people’s lives? Then come join our team! CareCentrix is committed to making the home the center of patient care.   As a Claims Support Associate II you will establish and maintain account identification within the Payroll/Billing system.  You will provide training to staff on new payers as well as modifications to formats of existing payers.

    As a Patient Experience Associate on our Service Validation Team, you make a difference every time you speak to a patient to confirm their Medical service or equipment was received. You have the ability to directly impact their health by confirming their wellbeing and assisting them with the timely delivery of their prescribed service or equipment along with making sure their experience was a positive one with CareCentrix and their Healthcare provider. You will also have the opportunity to take ownership of patient issues that may arise during service validation and facilitate a resolution. Prioritization and organization skills are key to being successful in this role.   Hiring for multiple positions! Location: 100% Remote Start Date: June 3rd, 2024 Starting Pay: $16.50 per Hour  Available Shift After Training & Nesting: Monday-Friday - 11:30am-8:00pm

As the Product Technology Director, you will be working in a fast-paced, startup like environment. You will be working with Business and Technology teams to implement new go to market platforms and products, develop core system enhancements as part of platform/product expansions and support client implementations and strategic product development. You will be responsible for defining capabilities/features, prioritizing the planning backlog, with inputs from Product Owners (PO) and Product Architects (PA), Release Plans (Scope Defined), so as to streamline the execution of program priorities. Partner and manage other product owners, vendors and leadership to execute the strategic vision and ensure it exceeds the expectations of our customers and users. You will help drive the team to success by working across groups for discussion and engagement and create and track user stories in an agile software development life cycle. Investigate ways, partnerships, technologies to drive user engagement and satisfaction. Ensure internal product stakeholders needs /expectations are met and promote transparency by helping communicate through SAFe/SCRUM practices.  

  Are you an experienced Registered Nurse with a passion for shaping the future of healthcare?   As a Nurse Liaison you will be an expert in resource management, a master of utilization review and a compassionate partner for patients and their support network. You will be responsible for an assigned caseload at acute and post-acute care facilities. You will conduct in person, on site, face to face outreach, with patients to introduce the Post-Acute program. You will gather patient demographics and collaborate with hospital clinicians, patients and their family to develop a discharge plan of care and will coordinate post-acute care services for the patient and collaborate with Post-Acute homecare agencies on post-acute care plan of care, authorizing services as medically necessary.   The Post-Acute Care program helps to reduce hospital readmissions of patients and has aspects of education and coaching to assist patient’s transition home after a hospital stay. The program works directly with patient treatment plans, facilitates in home health care services to accomplish the treatment plan, patient goals and patient education/coaching along with adherence/compliance monitoring.

As a Product Owner, you will be working in fast-paced, startup like environment. As the Product Owner, you will be working with Business and Technology teams to implement new go to market platforms, products and core system enhancements, as well as platform/product expansions, client implementations and strategic product development. You will help drive the team to success by working across groups for discussion and engagement and create and track user stories in an agile software development life cycle. Ensure internal product stakeholders needs /expectations are met and promote transparency by helping communicate through SAFe/SCRUM practices.

      As a Healthcare Customer Service Expert, you will be the first point of contact for patients needing home healthcare services. Typical phone calls range from interactions with customers who need basic information or to help those with more complex requests.   In this role, you will work in a remote high-volume call center environment and receive/respond to approx. 60-65 incoming calls per day from providers, referral sources and patients. You will collect clinical and demographic information and enter it into our CareCentrix portal.    Hiring for multiple positions! Location– 100% Remote Start Date– Monday, June 17th, 2024  Hourly Rate - $17.50/hr. + Monthly Bonus Incentive opportunity Training & Nesting Period– 4 to 6 Weeks Training & Nesting Hours– Monday – Friday 9:00am – 5:30pm EST Available Shift After Training & Nesting: Monday - Friday 10:00am-6:30pm EST

Are you passionate about technology and thrive in a fast-paced environment?  CareCentrix is committed to making the home the center of patient care.   As a Lead Database Administrator, you will administer and control the organization's data resources using Relational Database Management Systems and/or other DBMS tools.  You will work closely with Application Developers, Data Analysts, and Data Architect teams to ensure data integrity and security, eliminate redundancy and identify ways to improve database performance.  In addition, you will be responsible for advising, making recommendations and implementing processes and procedure improvements for our database infrastructure environment.

As a Senior Analyst of the Product Performance and Reporting team, you will perform the analytical reporting and analysis supporting CareCentrix operational and strategic needs.  You will analyze extensive health-care clinical and operational data and develop insights that directly support the business decisions and growth goals.

  As a Patient Billing Representative, you will research, resolve, and document approximately 30-35 inbound calls per day from patients, providers and health plan companies.  You will respond to patient needs and help educate the patient in the role CareCentrix plays in their care.   Hiring for multiple positions! Location– 100% Remote Start Date– Monday, June 17th 2024 Training & Nesting Period– 4 to 6 Weeks Training & Nesting Hours– Monday – Friday 8:00am - 4:30pm EST Shift After Training– Monday – Friday 9:30am – 6:00pm EST

  Are you an experienced Registered Nurse with a passion for shaping the future of healthcare?   As a Nurse Liaison you will be an expert in resource management, a master of utilization review and a compassionate partner for patients and their support network. You will be responsible for an assigned caseload at acute and post-acute care facilities. You will conduct in person, on site, face to face outreach, with patients to introduce the Post-Acute program. You will gather patient demographics and collaborate with hospital clinicians, patients and their family to develop a discharge plan of care and will coordinate post-acute care services for the patient and collaborate with Post-Acute homecare agencies on post-acute care plan of care, authorizing services as medically necessary.   The Post-Acute Care program helps to reduce hospital readmissions of patients and has aspects of education and coaching to assist patient’s transition home after a hospital stay. The program works directly with patient treatment plans, facilitates in home health care services to accomplish the treatment plan, patient goals and patient education/coaching along with adherence/compliance monitoring.